We want you to be able to order from us with confidence. And we believe one of the keys to giving you this experience is having a return policy that is both inclusive and forgiving.
Return Policy Length:
The time frame in which you can return an item is based on the type of item it is. Please see the chart below to find out how long (from the date of purchase) that your item may be returned:
|Compatible / Remanufactured Products||OEM|
|Cartridges*||2 Years||90 Days|
|Other Parts||1 Year||90 Days|
Note: OEM items have a significantly shorter return window than our non-OEM options. However, if you have any problems with an OEM part (after our policy has expired) we always encourage checking with the part’s manufacturer to see if they guarantee their part longer than we do.
*Non-OEM wide format and plotter ink cartridges may only be returned within one year, due to the limited shelf life of the ink.
We try to make this as easy for you as possible.
You can initiate a return by calling, emailing, or chatting through our website.
We don’t have an automated system, and the entire process usually takes less than 5 minutes. After that, we email your free return label. All you have to do is print it, put it on the box, and send it back to us.
Refunds / Replacements:
Replacement orders are expedited so you’re back up and running the next day.
Refunds are issued the same day the return is initiated. In the event that a return is initiated more than 90 days from the order date, the refund is issued via check, upon receipt of the returned items.
All of our non-OEM parts come with a warranty that protects you in the event that you receive a defective part. This warranty extends to your printer as well. If any of our non-OEM parts damage your printer, we will reimburse you any reasonable repair costs.
Again, we try to make this as easy for you as possible. All we require is a written statement (from an authorized printer service representative) that diagnoses our part as the source of the damage, as well as a copy of the bill. As soon as we receive that, we will reimburse you.