Return Policy
We want you to be able to order from us with confidence, and we believe a clear and customer-friendly return policy is an important part of that experience.
Return Periods:
Return periods vary by product type and are measured from the date of purchase:
| Product Type | Compatible / Remanufactured Products | OEM Products |
|---|---|---|
| Cartridges* | 730 Days (2 Years) | 90 Days |
| Other Parts | 365 Days (1 Year) | 90 Days |
*OEM items have a significantly shorter return window than non-OEM items and must be either unopened or deemed defective by a certified technician.
*Non-OEM wide format and plotter ink cartridges may only be returned within 365 days (1 year), due to the limited shelf life of the ink.
Return Process:
We make returns as easy as possible. Simply contact us by phone, email, or live chat to initiate your return.
We'll provide a prepaid return shipping label. Just print the label, attach it to your package, and send it back to us.
Refunds / Replacements:
Replacement orders are expedited so you’re back up and running as quickly as possible.
For returns initiated within 90 days of the order date, refunds are processed on the day the return is initiated. Please allow up to 5 business days for the credit to appear on your account. For returns initiated more than 90 days from the order date, refunds are issued by check upon receipt of the returned items.
Product Warranty and Printer Protection:
All of our non-OEM parts come with a warranty that protects you in the event that you receive a defective part. Our warranty also covers damage to your printer caused by a defective non-OEM part purchased from Sun Data Supply, including reimbursement for reasonable repair costs.
To request reimbursement for printer repairs, simply provide a written statement from an authorized printer service representative identifying our product as the cause of the damage, along with a copy of the repair invoice. We'll reimburse you once we've received this documentation.